Video Control

Use the Video control to display a video in a callout.

The video control is located under Extra in the control menu.

Add a Video Control

1. Drag a video control onto the callout.
2. Drag its corners to resize.
3. Choose the video provider from the Provider field in the Settings section in the Style panel.
4. Specify which video to play from the Video ID field. If you set the provider to HTML5 Source, specify the path to that source.
5. Select the Autoplay option if you want the video to start playing immediately. Clear that checkbox if the agent must click Play to start the video.
6. Select the Loop option if you want the video to replay continuously. Clear that option to play the video just once.
7. Select the Controls option to allow the agent to pause the video and shuffle along the timeline.