Using Smart URLs

(From version 7.8)

Commonly used URLs, for example, URLs belonging to the Salesforce domain, are recognized by the connector, and a modified version is captured, excluding dynamic data such as sessions. Removing dynamic data improves URL screen element recognition.

This list of URLs is maintained in the repository_urls.json file, located at C:\Program Files (x86)\NICE Systems\Real-Time Client. You can add to this list as required.

The file is comprised of two sections:

  • url_records: A list of the URL conversions that are applied to the Url field.

  • title_records: A list of the title conversions that are applied to the Title field.

Use a tool such as https://coding.tools/regex-replace to test the Regex strings.

URL Records

The url_records section includes an array of patternRegex entries with the following elements:

  • converionAlgo: No need to modify this.

  • param1: The Regex string that will be replaced. For example: .com/sites/).*

  • replaceWith: The Regex replacement expression. For example: $1*

Title Records

The title_records section includes an array of patternRegex entries with the following elements:

  • converionAlgo: No need to modify this.

  • param1: The Regex string that will be replaced. For example: .(Outlook).*

  • replaceWith: The Regex replacement expression. For example: $1*