This topic describes the prerequisites for installing Automation Studio. Some of these requirements may require assistance from your IT department.
1. Prepare your System
Ensure that the machine on which Automation Studio is going to be installed meets the requirements below.
|
No. |
Requirement |
Specification |
|---|---|---|
| 1 | Operating System |
8.1 or 10 (macOS is not supported) |
| 2 | Screen Resolution | 1366 x 768 pixels minimum |
| 3 | Browser |
Chrome version 73 or higher (Automation Studio should only be launched through the Chrome browser.) |
| 4 | User Rights | Admin privileges are required for installation |
| 5 | Internet Connection |
An active internet connection is required when using Automation Studio. Installation can be performed with or without an Internet connection, but is simpler to perform with an Internet connection. |
2. Grant Communication Permissions
Ensure that the following permissions are granted to allow Automation Studio components to communicate with each other.
|
No. |
Permission Type |
Details |
Description |
|---|---|---|---|
| 1 | Internet access | https://na1.nice-incontact.com/ |
Access to the Automation Studio web URL |
| 2 | Secure HTTP Access | https://localhost:59374/ | |
| 3 | Secure WebSocket access | wss://localhost:8181/ | Communication between the Front-End and Automation Studio Native |
| 4 | Secure WebSocket access | wss://localhost:8183 | Communication between the Front-End and Real-Time Client |
| 5 | Secure WebSocket access | wss://localhost:8282/ |
Communication between the Automation Studio service and Real-Time Client |
3. Install Third-Party Software
Automation Studio requires that some standard third-party software be installed before installing Automation Studio.
The Automation Studio installation process automatically checks whether the required software packages are already installed and downloads and installs them if they are not.
If you will not have an Internet connection when installing Automation Studio, or if you do not have permission to download and install software, these packages must be downloaded and installed before running the Automation Studio installation.
The table below lists all required third-party software packages and provides download links for all.
|
No. |
Software Package |
Download Link |
|---|---|---|
| 1 | Microsoft Visual C++ 2015 Update 3 Redistributable Package (x64) NICE | https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x64.exe |
| 2 | Microsoft Visual C++ 2015 Update 3 Redistributable Package (x86) NICE | https://download.microsoft.com/download/6/A/A/6AA4EDFF-645B-48C5-81CC-ED5963AEAD48/vc_redist.x86.exe |
| 3 | .NET Framework 4.8 | https://download.visualstudio.microsoft.com/download/pr/7afca223-55d2-470a-8edc-6a1739ae3252/c9b8749dd99fc0d4453b2a3e4c37ba16/ndp48-web.exe |
4. Install the NICE Real-Time Client
The NICE Real-Time Client is a component that allows you to run and test automation solutions created using Automation Studio.
The Automation Studio installation process automatically checks whether the NICE Real-Time Client is already installed, and downloads and installs it if needed.
If you will not have an Internet connection when installing Automation Studio, or if you do not have permission to download and install software, the Real-Time Client must be installed before installing Automation Studio.
Automation Studio supports NICE Real-Time Client 7.1 and above. If an earlier version is installed on your machine, uninstall that before installing Automation Studio.
The Real-Time Client installation can be downloaded from the NICE Software Downloaded Center using the access details and link provided to your administrator user.
