ServiceNow
ServiceNow is a cloud-based platform that offers a wide range of IT service management (ITSM) and business process automation (BPA) solutions. It provides a set of endpoints that enable you to interact with different modules and functionality, including incident management, change management, asset management, user management, and more.
After successfully connecting to the provider on the Authorization Panel, integration into Automation Studio continues with Configuration and Testing.
Before you Begin
- Sign up for a ServiceNow ID.
- Create an instance by clicking Request Instance in your developer account, on the top-right of the page.
-
Create an endpoint for clients to access the instance.
Authorization
The following fields are required to connect to the ServiceNow provider.
To learn about the NEVA Integrate authorization process, see Selecting a Provider > Authorization.
|
Field |
Description |
||
|---|---|---|---|
|
Tenant ID |
Your ServiceNow instance name. For example: 'devXXXXXX'. To find your instance name, log in to your developer account, and click your account icon on the top-right > Instance Action > Manage instance password. |
||
|
Client ID |
The Client ID of the endpoint you created on step 3 of Before you Begin. For example: '51f81489-12ee-4a9e-aaae-a2591f45987d' To find the ID, click All on the top-left of your developer instance UI > Search for, and select Application Registry. |
||
|
Client Secret |
The Client Secret of the endpoint you created on step 3 of Before you Begin. For example: 'C?21p,|EiX' To find the Client Secret, click All on the top-left of your developer instance UI > Search for, and select Application Registry > Click the name of your app. |
||
|
User Name |
Your ServiceNow instance username. To find your instance username, log in to your developer account, and click your account icon on the top-right > Instance Action > Manage instance password. |
||
|
User Password |
Your ServiceNow instance password. To find your instance password, log in to your developer account, and click your account icon on the top-right > Instance Action > Manage instance password. |
||
|
Token URL |
The URL of the authorization server from which an authorization token is requested. Default: https://{tenantID}.service-now.com/oauth_token.do |
||
|
Redirect URL |
The URL to where you are redirected after completing the authentication process. Default: http://localhost |
||
