Connect To a Real-Time Server

You must be connected to a Real-Time Server in the following cases:

When not connected to a Real-Time Server, the Connect button is displayed at the top-left-hand corner of the canvas.

When connected to a Real-Time Server, the Disconnect button is displayed. Roll over the Disconnect button for connection information.

Prerequisites

To connect to a Real-Time Server, you will need the following:

  • User name and password for a user that has been authenticated and authorized at the Real-Time Server. (The user must have been added to the AIServerAdmin LDAP group.)

  • Server's FQDN

  • Port

  • Clarify whether the Real-Time Server is deployed on-premise or on the cloud

  • Your version of Chrome must be 73 or higher.

If your organization uses self-signed certificates, you must install the necessary security certificates. See Install Security Certificates.

Connect to a Real-Time Server

  1. Click Connect.

  2. Either enter a User Name and Password of a user that has been authenticated and authorized at the real-time server or check the Connect using Windows Authentication check-box.

  3. Enter the Server's FQDN or select it from the pull-down menu.

  4. Set the Port value depending on the Real-Time Server deployment type.

    Deployment Type

    Port Value

    On-Premise 1912
    Cloud 443
  5. Click Connect.

    When the connection process has completed, a Disconnect button is displayed. Roll over the Disconnect button for connection information.

Troubleshooting