RTIG Sample Solution

A fully functional sample RTIG solution project is provided.

This solution has two objectives:

• To provide an out-of-the-box functional solution that can be deployed with minimal additional development.
• To demonstrate how to use the RTIG functions, events, and complex types to create a fully customized solution.

Download the Solution Files

Download the project files here. Extract the ZIP file to any location. Ensure that the two project files remain within the folder, as below.

Download the project callout skin here. Save this file to \%appdata%\NICE_Systems\AutomationStudio\Skins.

Documentation

The following topics describe the sample solution:

• Solution Description

• Customize the Sample Solution

• Alerts Implementation

• Sentiment and Guidance Implementation

• Callout Body Implementation

• Callout Reset Implementation