Automation Studio Help Center

Callout Control Types

This section is applicable for Grid and Freeform callouts only.

Use callout controls to display information to the agent and to collect information from the agent.

The following control types can be added to a callout:

Basic

control	Description	Example
1 Column	Creates a single column to help the designer arrange elements within the callout. Only available in Grid mode.
2 Column	Creates 2 parallel columns to help the designer arrange elements within the callout. Only available in Grid mode.
Table	Display static or dynamic data in a table. Only available in Grid mode.
Paragraph	Display formatted text.
Link	Display hyperlinked text that opens a specified URL in the same window or in a new window when clicked.
Image	Display an image. Use a built-in Neva image, upload an image from your PC, or embed an image from the Internet with its URL.

Forms

control	Description	Example
Button	Provide a button that the agent can click to perform one or more actions.
Input Field	A field into which the agent enters text.
Text Area	A field into which the agent enters text. Allows multiple lines of text to be entered and displays a vertical scroller when required.
Checkbox	A checkbox that can be checked or cleared.
Label	Text specified by the developer for display in the callout. The text can be either static or dynamic.
Radio Group	A set of labeled radio buttons of which the agent can select just one.
Select	A list of predefined options from which the agent can select just one.

Extra

control	Description	Example
Tooltip	Display a text tooltip when the agent rolls their cursor over a specified area of the callout.
Video	Display a video. Videos can be sourced from YouTube, Vimeo, or an HTML5 source. Multiple playback and control options are provided.
Map	Display a Google road or satellite map focused at a specified address at a specified zoom level.